Frequently asked questions
Q

Delivery in France

A

Wool and Cashmere Shawls, Modal and Silk Scarves, Silk Twill Scarves
Deliveries in Metropolitan France are insured by Colissimo Suivi and are free.
Once your order leaves our studio, you will receive an email with the tracking number. Home delivery by Colissimo takes 48 hours (2 working days) - so if you have received a confirmation email for example on Monday, you will probably receive your package on Wednesday or Thursday. Please note that your package will be released to you against a signature.

Silk Twill Bandanas
The delivery price of your gavroche scarf in Metropolitan France is 4.90 euros. Delivery is carried out by registered letter against signature.
As soon as your order leaves our studio, you will receive an email with the tracking number. Delivery will take about 48 hours - so if you have received a confirmation email for example on Monday, you will probably receive your reinforced envelope on Wednesday or Thursday.
Please note that delivery in Metropolitan France is free for all orders over 100 €.

Multiple Items
If you order more than one item, the delivery price will be displayed when you place your order.

Q

Delivery in the European Union

A

Wool and Cashmere Shawls, Modal and Silk Scarves, Silk Twill Scarves
Deliveries in Europe are carried by Colissimo Suivi and cost 12.30 euros. As soon as your order leaves our studio, you will receive an email with the tracking number. The estimated delivery time is 3 to 5 working days, depending on local postal services. Your order will be released to you against a signature.

Silk Twill Bandanas
The delivery price of your gavroche scarf in Europe is 6.80 euros. Delivery is carried through a Registered Letter against signature. As soon as your scarf leaves our studio, you will receive an email with the tracking number. The estimated delivery time is 3 to 5 working days, depending on local postal services.

Multiple Items
If you order more than one item, the delivery price will be displayed when you place your order.

Q

Delivery Worldwide

A

Wool and Cashmere Shawls, Modal and Silk Scarves, Silk Twill Scarves
Deliveries in Europe are carried by Colissimo Suivi and cost 24,35 euros. As soon as your order leaves our studio, you will receive an email with the tracking number. The estimated delivery time is 3 to 5 working days, depending on local postal services. Your order will be released to you against a signature.

Silk Twill Bandanas
The delivery price of your gavroche scarf in Europe is 6.95 euros. Delivery is carried through a Registered Letter against signature. As soon as your scarf leaves our studio, you will receive an email with the tracking number. The estimated delivery time is 3 to 5 working days, depending on local postal services.

Multiple Items
If you order more than one item, the delivery price will be displayed when you place your order.

Q

What if it's a Gift?

A

All Le Châle Bleu creations are carefully displayed in their beautiful night blue boxes adorned with a ribbon. Please feel free to write to us specifying the number of your order if you want us to slip a personalized card with a message in your package!

Check the field "billing address is different from the delivery address" during the checkout process on the site, so your invoice will be available on your account. We can also send you an invoice without price on simple request, by email: do not hesitate to contact us.

Q

How do I take care of my wool and cashmere shawl?

A

We suggest you to handle your shawl with delicacy and keep it carefully folded.
This accessory requires a quality dry cleaning. If necessary, you can iron your shawl in the "wool" setting.

Q

How do I take care of my silk and modal blend scarf?

A

We suggest you to handle your scarf with delicacy and keep it carefully folded. This accessory requires a quality dry cleaning, or a delicate hand washing - but be careful, in this case the appearance of the fringes may change. Dry your scarf preferably flat and iron it while it is still slightly damp. You can iron your scarf on the "silk" setting.

Q

How do I take care of my silk scarf?

A

We suggest you to handle your scarf with delicacy and keep it carefully folded.
This accessory requires a high quality dry cleaning, or a very delicate hand washing. Dry your scarf horizontally and iron it while it is still slightly damp. You can iron your scarf with the "silk" setting.

Q

Can I return my order?

A

Of course! You can return items in their original condition and packaging within 14 days after receiving your package. Please contact us with your order number, and we will get in touch with the next steps.

Couldn’t find your answer?
Please do not hesitate to contact us if you could not find the answer to your question, we will happily get back to you as soon as possible.
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